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Frequently Asked Questions (FAQ)

General Tips

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Mapping Centre Questions

  • How do I create a trade area? How can I check the trade area(s) I created on the map?

    To create a trade area: Mapping Centre → Trade Area → Create Trade Area → Create Trade Area Manually → Select a Trade Area Type → Click and draw the trade area on the map.

    To view the trade area created by map: Trade Area Analysis → View Trade Areas → Created by Map → You will see a list of trade areas created in the Mapping Centre.

  • I want to combine multiple trade areas. What should I do?

    Mapping Centre → Trade Area → Combine Trade Areas → Check the trade areas that you want to combine → Select the approach: Union, Intersection or Subtraction → Click “Create Combination”.

  • How can I create a heat map?

    Mapping Centre → Heat Map: Here you can either choose to load existing heat map or to create a new heat map from the customer file → Select the legend from 1. Data 2. Global Setting 3. Custom → Change the Radius Size or/and Opacity to adjust the presentation of your heat map.

  • How can we search for businesses in different areas?

    There are three ways for us to search for the businesses in different areas.

    1. Mapping Centre → POI Analysis → AOI → Select a trade area → Click “Load” to load the business area → Select the Company Name(s) OR Select the Industry.
    2. Mapping Centre → POI Analysis → Subscribed → Select the Source → Modify Filters → Check the Pre-defined Market(s) → Select the Company Name(s) OR Select the Industry.
    3. Mapping Centre → POI Analysis → Subscribed → Select the Source → Modify Filters → Key in the Postal Code(s) → Select the Company Name(s) OR Select the Industry.
  • How do I delete or rename trade areas or uploaded files?

    First go to Trade Area Analysis

    1. To delete multiple areas at a time, click on Trade Area Files or Trade Areas (Created by Map) to go to a page where you can select multiple items and delete or rename them

    2. Right click on the item you wish to delete.

  • I can't load any heat maps. What should I do?

    Please check if your Adblock plug-in is on or not. If it is on, please deactivate it.

Report Centre Questions

  • How can I customize my report?

    Common Actions → Customize My Report → Select your variables from the available reports → Name the template → Click “Save” → In “Profile Report”, select the customized report you just created.

  • How do I create a report based on a pre-defined market?

    Common Actions → Pre-defined Markets → Select the CMA(s) or CSD(s) you are interested in → Click “Map” → The area(s) highlighted in blue is the pre-defined market(s) → Click the pre-defined market on the map to get the report OR click “Detailed Report” → Click “Profile” to generate a report for multiple pre-defined markets.

  • How can I select or change my benchmark?
    1. Manage My Favourites → Select some items and add to My Favourites → Right Click and Set as default benchmark. You can select some items as My Favourutes and save them. Manage My Favorite Page is also accessible from Report center.
    2. In Compare Profiles, Customer Profiling, Trade Area Analysis and Pre-defined Markets you can set each file as default benchmark using right click menu for each item and select “Set as default benchmark”. Trade area files, POI and Markets cannot be default benchmark.
    3. It is possible to change benchmark temporarily in report center (Profile Report) from My Favourites List or from Selected Items.
  • How can I add or update the items in My Favourites?

    Common Actions → Manage My Favourites → Check the items from Pre-defined Markets, Customer Files, Trade Area Files, or Trade Areas (Created by Map) → My Favourites: Click “Save” to save all your favourite items.

Questions related to uploading files

  • How do I upload a trade area file? How can I check my uploaded trade area file(s)?

    To upload a trade area file: Trade Area Analysis → Upload Trade Area File → Click “Browse…” to select the trade area file you want to upload → Select the trade area name → Select the radius of the trade area → Click “Upload”.

    To view the uploaded trade area file: Trade Area Analysis → View Trade Area Files → Uploaded Files → You will see a list of uploaded trade areas files.

  • How do I upload a customer file? How can I check my uploaded customer file(s)?

    To upload a customer file: Customer Profiling → Upload Customer File → Click “Browse…” to select the customer file you want to upload → Select “Postal Code” → Select “Customer Counts” → Click “Upload”.

    To check the uploaded customer file: Customer Profiling → View Customer Files → You can view, delete, or share the customer file(s); you can also show the customer file(s) on the map or read the report.

  • How do I upload a POI file? How can I check the uploaded POI file(s)?

    To upload a POI file: POI Analysis → Upload POI File → Click “Browse…” to select a POI file you want to upload → Specify the POI Name, Postal Code, and Pin Category → Click “Upload”

    To check the uploaded POI file(s): POI Analysis → View POI Files: Here you will see a list of uploaded POI files. You can choose to view the file, delete the file, or show this file on the map.

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